Step 1: Contact SATOS
We are always available to help you. In certain cases we can freeze or reverse transactions. This is only possible if the order has not been sent yet, so it is important that you contact us as soon as possible.

Step 2: Collect information
Collect as much information as possible. This includes conversations, emails, telephone conversations or bank statements that are related to the transaction and other documents that can help solve the case.

Step 3: Contact your bank
Banks are in direct control over your bank account and can often take measures and help limit the damage.

Step 4: Make a declaration
If you believe that you have become a victim of internet scams, you can report it in several ways: via the internet, by telephone or at your local police station.

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