In order to provide you with a transparent and clear picture of our processing times, it is important to realize that the speed at which euros arrive in your bank account depends on a number of factors.

Processing time of the blockchain
It can take a while before the cryptocurrency you send has actually arrived at SATOS. This depends on the so-called "minersfee" that is paid to the network (miners) when transferring the relevant cryptocurrency.

Processing time of SATOS
As soon as SATOS has received your cryptocurrency, we will get to work. In most cases we process transactions automatically and in some cases we prefer to do this manually. The speed at which you receive euros in your bank account depends on a number of factors. For example, in some cases we may ask for additional documentation to prevent fraud, money laundering and the financing of terrorism. This can cause the processing time of your transaction to deviate from our average processing time. Fortunately this is a one-off verification process for new customers, once verified you will seldomly receive such requests from us.

Bank processing time
Unlike bitcoin and other cryptocurrency, traditional banks often still work with opening times and fixed processing times. As a result, payments from SATOS after 3 p.m. and during the weekend are usually only credited to your bank account on the following business day. Visit the website of your personal bank for an up-to-date overview of the processing times.

Average processing times
The processing times below apply to existing / verified SATOS customers.

Monday through Sunday from 9 am to 10 pm

Transactions below 0.5 BTC - average processing time 1 minute
Transactions above 0.5 BTC - average processing time 15 minutes

Monday through Sunday from 10 pm to 9 am

Transactions below 0.5 BTC - average processing time 1 minute
Transactions above 0.5 BTC - transaction will be processed the following day at 09 amĀ 

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