To prevent fraud and money laundering and to protect the image of cryptocurrency, we carry out extra checks every now and then. Sometimes this may mean that you have to wait a maximum of 24 hours before your order is processed. If we need certain information or documentation to process your order, you will always receive an email with clear instructions. The rate is immediately determined when you place your order. So you never have to worry about price fluctuations during the audit.

Direct verification
Can't wait? Then there is always the possibility to go through a one-time direct verification, after which we can immediately proceed to payment. Please contact our support staff via the live chat on your personal transaction page.

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