Sadly, SATOS deals with cyber criminals on a daily basis who try to steal other people's hard-earned savings. To prevent fraud, we sometimes ask customers to verify their account number before sending cryptocurrencies. As soon as your account number has been verified and we are sure that it is you, open orders are processed almost immediately.
Unfortunately, we cannot share when you are subject to this verification method. This could lead to scammers trying to circumvent the limits or triggers we set. As a rule of thumb, you can maintain that the greater the risk of damage and fraud, the more certainty we must have that you are who you say you are. The larger the transactions you make via SATOS, the better we have to check that everything is in order. In this way we try to protect not only ourselves, but also our customers and the image of cryptocurrencies in general. When we need account verification, we will send you an email with clear instructions.
The law requires us to check your personal data and store it securely. In our privacy statement we explain how we handle your personal data: which ones we collect and what we use them for. We also explain how you can view, change or delete your data. We think it is important that you are well informed about this and recommend that you read this statement carefully.